1. What we deliver
LUMTHERA provides consulting and professional services: consulting sessions, advisory hours and project work such as software, AI systems, strategy documents and team processes. Nothing is shipped, so there are no shipping costs, customs duties or delivery charges.
2. How services are delivered
| Service | How | What you receive |
|---|---|---|
| Intro call (30 min, free) | Video call | A conversation about your needs and next steps |
| Strategy call (60 min) | Video call | The call, plus a written summary with recommendations by email |
| Half-day workshop (3–4 h) | Video call, or on-site by arrangement | The session, plus workshop outputs and a written action plan by email |
| Advisory hours (10 h) | Video calls, email, chat, document reviews | Advice as requested, with time used reported after each piece of work |
| Video projects | Remote production, with review rounds agreed in the proposal | Finished video files in the agreed formats, plus scripts and source files where agreed, via a shared folder |
| Projects | Remote work with weekly demos | Deliverables set out in the proposal, handed over in your repositories, accounts or shared folders |
Video calls take place on a common platform such as Google Meet or Zoom; the link comes with the calendar invitation. On-site work is only by prior written agreement, with travel costs agreed in advance.
3. Delivery times
- Replies to requests: within one business day, monday to friday, 09:00–17:00 central european time.
- Scheduling: we offer session times, normally within 10 business days of your request, subject to availability.
- Strategy call summary: within 2 business days of the call.
- Workshop outputs and action plan: within 3 business days of the workshop.
- Advisory hours: available for six months from payment; we respond to requests within one business day.
- Projects: on the timeline and milestones in the proposal.
- Every paid service is delivered within six months of payment, unless you ask for a later date and we agree in writing.
4. Where we deliver
We work remotely with clients worldwide, in English, from Čačak, Serbia (Central European Time). We do not provide services to persons or organisations subject to UN, EU, UK or US sanctions, or located in comprehensively sanctioned territories.
5. Confirmation of delivery
A session is delivered when it has taken place at the booked time (or has been missed without the notice described in our refund policy) and its written output, if any, has been sent. Project milestones are delivered when we hand them over and are accepted as described in the terms.
6. If delivery goes wrong
If we are late, cannot deliver, or you do not receive something you expected, email hello@lumthera.com. If we cannot deliver at all, you choose between a new date and a full refund, as set out in the refund and cancellation policy.