Legal Policies
The small print, written plainly
Everything that governs buying from LUMTHERA, in one place. Last updated 25 September 2026.
- Terms of service How contracts are made, prices, sessions, projects, ownership, liability and the law that applies.
- Refund & cancellation policy No refunds, the exceptions, rescheduling, and consumers’ 14-day right to cancel.
- Service delivery policy How and when each service is delivered. Everything is remote; nothing is shipped.
- Privacy policy What personal data we collect, why, who receives it, how long we keep it, and your rights.
- Cookie policy No analytics or advertising cookies. What the few necessary ones do.
- Payment security How card details are protected and how to recognise a genuine payment request.
- Complaints How to complain, our 8-day response, and out-of-court dispute resolution.
- Withdrawal form Model form for consumers cancelling within 14 days.
- Company information Registered name, address, registration number, tax ID and contact details.